Rockin’ the Docks: Meet Coastal’s Debbie & Samantha Owens

Meet Debbie & Samantha: Our Navy Team

Debbie & Samantha Owens

The warships of the US Navy’s Atlantic Fleet lay right outside. Inside, Coastal’s Debbie and Samantha Owens serve the supply needs of those ships and shore commands of Naval Station Norfolk. This mother and daughter-in-law team handle our Navy and Marine Corps customers in Norfolk, and every Naval facility in the region.

Where Do They Work?

Coastal is one of only two office products companies authorized to serve the Navy from SuperServmart, a store housing 14 vendors at the base of Pier 9 on the Norfolk base. SuperServmart’s mission is to allow fast and efficient replenishment of pre-approved consumable supplies without the expense and delays of continual bidding.

What Do They Sell?

Debbie and Sam carry over 300 products in SuperServmart, but that’s just the beginning of their effort. If a requested item is not on our shelves, Debbie or Sam will find whatever their Navy customers need. Those needs have ranged from fifty pounds of white marbles to high security shredder that grind documents to dust.

“The quality of product and delivery schedule are critical here,” according to Debbie Owens. “The return policy or a late delivery don’t matter much when the ship has put to sea.”

Every item must meet Navy requirements for specification and price, as well as a thicket of FARS-Federal Acquisition Requirements. For example, nothing made in China can be sold through Servmart!

When the Going Gets Tough…

The Super Servmart building isn’t cooled or heated, so the working conditions can be tough. Imagine moving your desk outside during the cold of winter and the heat of summer. Debbie and Samantha keep going because the work is vital to both Coastal and their Navy customers.

“We have literally taken orders to the pier minutes before a ship leaves on a long deployment,” said Samantha Owens, “It’s our job to make sure they have everything they need to do their job for all of us.”

At Coastal, we are grateful for the service of our sailors and the daily dedication of Samantha and Debbie Owens.

Serving You,

John Willcox, President

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